Orchard & Chocolate Factory - 100% Oregon Grown & Handmade

General Info

Shipping Options & Information
All orders ship 1-3 business days from the day your order is received. Our standard shipping method is USPS Priority Mail service with a guaranteed 2-4 day delivery time. For our Oregon and Washington customers, we also offer special USPS Priority Mail rates with next day delivery in most cases. In addition, we offer USPS Express Mail, UPS Ground, UPS 2-day and UPS Overnight delivery options. If you live or expect to be in the Portland area then you can also select a free pickup at the Portland Farmers Market. If you need your order expedited, please email us at info@thecherrycountry.com or phone us at 1-877-3CHERRY (324-3779) to indicate your shipping needs.

You will need to submit a separate order for each delivery address used.

Return Policy
If you are not completely satisfied with your order, simply return it within 30 days, include an explanation of your dissatisfaction and we will refund your order minus the shipping charge within seven business days.

Errors in Shipping or Delivery Information
Please be sure to double check all shipping names and addresses, shipment errors due to incorrect delivery name or shipping information will most likely result in the product NOT being delivered at all or on the designated day. This is especially the case for packages sent to an office, company or temporary location such as a summer vacation rental or hotel. The package must include the name of a recognized recipient at the delivery address. For example:

Your Name
c/o Recognized Recipient Name (Hotel, Business or Rental Name)
123 Cherry Lane
Cherryville, OR 97123

The cost of any reshipped products due to incorrect address information is the sender's responsibility. Address corrections will be subject to handling or correction fees. Therefore, please double check all shipping information carefully.

Secure Credit Card Processing
You can shop at www.TheCherryCountry.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy by clicking on the following link: http://www.authorize.net/company/privacy/.

For our customers that prefer to use PayPal, we still offer that option as well. At the end of the ordering process (in the order confirmation window) simply click on the provided PAYPAL link to issue your secure online payment. For more information, to login or create an account, click on the following link: https://www.paypal.com/us/.

Fresh Cherry Orders
All orders will be shipped via UPSŪ Overnight on the next available shipping date that ensures the cool and crisp organic fresh cherries won't sit in transit over a weekend (unless otherwise directed). We prefer to ship Monday, Tuesday, Wednesday or Thursday, however we will ship other days if directed to do so. Our shipping rates are based on the specific weight, destination, and transit time. You will be notified via email prior to shipment. Due to regulations, fresh cherries cannot be shipped to California. For special requests and international orders, call 1-877-3CHERRY (324-3779).

Fresh Cherry PO BOX Orders
In the case of many Alaska residents and other people who can only receive packages to a PO BOX, Priority and Express Mail shipping are also available. For recipients outside of Oregon and Washington, although we love the USPS Priority Mail delivery options, if you use Priority Mail for fresh cherry delivery we can not honor our quality and freshness guarantee, because the USPS does not guarantee delivery beyond 2-4 days. That being said, we still guarantee that only our most premium hand selected fresh cherries will go into that box.

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